YALE ALARM SERVICING

When your Yale alarm goes wrong, it's usually a servicing issue. Despite what the official owners' manual says, your Yale wireless alarm will require a battery change after approximately 18 months of normal service, so any malfunction beyond that interval could be battery-related, especially if there have been no issues up to that point.

All Yale wireless alarms use standard batteries with widespread availability. Every component, apart from mains powered panels and smart hubs, will need new batteries (these other devices have rechargeable internal batteries which act as a back-up if the mains power is interrupted).

External sirens will usually bleep when an arm/disarm operation is performed. If you hear more than a couple of bleeps - usually 5 - it almost certainly means your siren needs new batteries. Likewise, your internal sensors do not ordinarily display an LED flash when movement is detected (unless the sensor is in test mode). So if you do see the sensor flash as you move around from room to room, this is a sign that the batteries are low in that sensor. This ought to be attended to as soon as possible. The sensor is still working if you see the flashing LED, but if you allow the batteries to get completely exhausted, the flashing will stop, and you may conclude the issue has somehow resolved itself. It hasn't. You now have a sensor which is not working at all, so urgent attention is required.

If your system has a small, wireless, battery-powered keypad, it's worth remembering that your external siren is actually controlling the alarm, not the keypad itself. All the sensors, and the keypad, are learned directly into the outside siren, and so it's absolutely critical that the siren batteries are changed on a regular basis, otherwise the whole system stops working. Low siren batteries will, again, be indicated by multiple extra siren beeps on arming and disarming. However, if these are ignored, and the batteries are allowed to go completely flat, the key pad simply cannot communicate with the siren any more, and the system is temporarily inoperable. A simple siren battery change, however, will bring it straight back to life.

If you have a smartphone app system, and your hub is either not online or not responding, there are a couple of simple things you can try. Before you do either, check for any faults on the app. Then check the ethernet cable is plugged in to both the hub and your internet router, and that the router itself is online. If it is, you can refresh the alarm hub. Do this by going to Menu/settings/system information. You will see 'SMS balance' in the list. Press and hold on there for a few seconds. Repeat that step. You should see a pop-up box asking if you want to refresh the hub. Click OK, and the hub will reset itself. If this doesn't have the desired effect, unplug the power lead and switch off the internal back-up battery (the on-off switch is located under a small rubber cover next to the mains power input). Leave for 30 seconds and switch battery on, then plug the mains cable in. Check you have a green light on the hub. If there isn't, you may have a faulty hub and therefore need a replacement. If there is both a green and yellow light, check the app again for any fault warnings. When all else fails, try giving us a call here at yellowcircle.pro. There is no-one better equipped to resolve your Yale Alarm issues!

The YellowCirclePro alarm servicing option is a great way to make sure you have many years trouble-free usage for your Yale wireless alarm.

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During a service the YellowCirclePro engineer will cover the following:

• Checking all devices are working correctly.

• Checking all devices are secure.

• All single-use sensor and siren batteries are replaced with brand new, good quality alternatives including the external siren.

• Each sensor is tested for effective individual response, and for signalling integrity with the system controller.

• Any communications function is tested.

• The system is given a final, real-time operational test, which will combine all previous tested elements under arming and triggering conditions.

• Advise on any updates or additional add-ons that may be required or we can offer to enhance your security system.

• The engineer will also check out the way your system is set up, to make sure you are getting the maximum protection from intruders.

• Customers can be retrained in the usage of the system if required and we can give instructions on how to go into the programming menu and change any aspect which might be beneficial - for those inheriting a Yale Smart alarm system when moving house this is a great way of getting to know what your alarm can do and whether there are other additional accessories can be utilised - like smoke detectors.

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And if you have any queries about how your Yale wireless alarm operates, he will gladly talk you through whatever it is you're unclear about.

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